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Terms & Conditions

Terms & Conditions

The following terms & conditions are set out to be clear and, above all, fair. We believe it is critical to operate in an open and friendly manner to our customers. By the use of our service, you agree to abide by our terms and conditions.

Terms and conditions of sale from Darley Lovell

This website is managed by Darley Lovell Ltd. These Terms and Conditions (the “Terms”) apply to the entire contents of this website (the “Website”) and to any correspondence by email between Darley Lovell Ltd (the “Company”) and you.

These conditions shall apply to all transactions between Darley Lovell (The firm) and any person, firm or company (‘the Purchaser’) placing an order with Darley Lovell for the supply of any goods (‘the Goods’). Darley Lovell by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated by Darley Lovell and on the sole basis of the terms and conditions of Darley Lovell stated herein. Any reference in these terms and conditions to “we” or “us” refers to Darley Lovell.

Your use of the Website indicates your unconditional agreement that you accept the Terms in effect at the time of usage regardless of whether or not you choose to register with us or order from the Website. If you do not accept the Terms, you should not use the Website.

The www.darleylovell.co.uk website is operated by Darley Lovell Ltd, a company registered in England and Wales. Company Registration number is 08477511.  

Registered Address
Suite 2 Rosehill
165 Lutterworth Road
Blaby, Leics
LE8 4DY
W: www.darleylovell.co.uk 

You can order anytime online but our normal office working hours are Monday to Friday 9am - 5.30pm.

Pricing
The price you see is the price you pay.
 
There are NO hidden extras.All prices include VAT at the current rate in addition to this orders may be subject to postage costs. We do not offer any VAT refunds or concessions for people outside of the EU or UK. We offer a single all inclusive price for our products to all customers irrespective of location. 
 
From time to time we will review our pricing structure. 
 
Products
Darley Lovell has made every effort to display the products as accurately as possible. All products have detailed descriptions, sizes and colours specified where applicable. Products are subject to availability.
 
Ordering
We have tried to make your ordering experience as easy and enjoyable as possible. Just browse our store at your leisure, and add any items that you wish to buy into the shopping cart. After you have finished your shopping, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We will send you an order acknowledgement by email, detailing the products you have ordered.
 
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  • Where goods are not available
  • Where we cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms and conditions
  • If the order is to be delivered outside of the United Kingdom.
  • If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  • If we believe your order is for commercial or other non-domestic concerns.

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.

Secure Online Payment 
The Darley Lovell online shop provides a secure payment system by utilising the services of Paypal for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer). The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar, which indicates that the encryption is taking place. A variety of credit card payments can be made using via Paypal. Goods will only be despatched once payment has been received in full.

Please Note: Your payment will be shown as ‘Darley Lovell’ on your Paypal / credit/debit card statement.

Delivery 
We will deliver the Products ordered by you to the delivery address which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

UK Standard Delivery - UK postage and packaging cost £2.50. Any order over the value of £45 is postage and packaging free.  Most items are sent out the same day (if ordered before 2pm) or the next day, but please allow up to 7 days before contacting Darley Lovell if your order has not been received. Deliveries are sent via Royal Mail which should arrive within 1 to 4 working days after dispatch date. Please note this is not a guaranteed or signed for service as we try to keep your cost down. Please ensure that you specify a delivery address where someone will be available to accept deliveries.

UK Next Day is available Monday to Friday, except bank holidays.

  • From Monday to Friday, orders must be placed by the specified cut off period (2pm) to ensure delivery the next day.
  • Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
  • Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
  • Your parcel will be delivered between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
  • A signature will be required on receipt.
  • If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland may take up to 48 hours.

Darley Lovell parcels are packaged to ensure that any damage in transit is kept to an absolute minimum. However, Darley Lovell will happily refund or replace any damaged or faulty item, subject to availability.

International parcels are sent via Business Tracked (previously known as Airsure®) this is a fully tracked service from posting to delivery overseas. A signature on delivery is not part of this service but electronic delivery confirmation is provided.

Please note that orders need to be placed before 2pm, Mon-Thurs for next day delivery. All prices include VAT.

We aim to dispatch all orders on the next working day, although this may vary from time to time. Please note, we will email you if there are going to be any significant delays.

We do not ship to P.O. Boxes.

We do not offer any product that we do not stock. We operate an automated system whereby as soon as a customer orders the last of a stocked item, the product is withdrawn from sale until it is re-stocked. In the unfortunate situation where orders are taken simultaneously which results in no stock, we will supply the first order received and offer the second or subsequent customers the right to cancel or await replenished stocks.

If your order goes missing in transit, we will send you a MISSING ORDER DECLARATION FORM which you must fill in and return to us. This allows us to escalate our enquiry with the Royal Mail Service. You must also check with your local sorting office even if you have not received notification from your postman that they are holding items for you. Following the outcome of our enquiries a refund or replacement may be issued at the discretion of Darley Lovell.

Order Cancellations
You have the legal right to cancel your order within 7 working days of it being received, however this does not cover personalised or perishable goods.

If you do wish to cancel an order you must inform us in writing as soon as possible by sending an email to info@darleylovell.co.uk with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email.

If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.

If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.

Returns & Refunds
Should you not be completely satisfied with your purchases, for any reason please follow the procedures below:

Returns Procedure: Simply contact us direct by email to returns@darleylovell.co.uk with details of your order number and item(s) you wish to return before you send the item back to us, we will register it and provide you with a returns reference number together with a returns address to send your item(s).

Then, return them unused, in the original packaging together with ALL items such as charm (if included), care instructions, card etc…as detailed in the ‘returns procedure’ above, within 14 days. Please indicate whether you would like a replacement (subject to availability) or a full refund (Refund excludes postage and packaging).

If you have requested a replacement we can ensure we reserve one for you in preparation. Once item is received at Darley Lovell we will e-mail you within 3 working days of receipt.

We will replace faulty items free of charge.

Returns – Sale Items
Please note items bought at sale price must be returned as detailed in the ‘returns procedure’ above, within 7 days for an exchange or refund. Please ensure you complete the Returns form that is sent with the item and return this in your package. (Refund excludes postage and packaging)

Returns – International
Simply return them as detailed in the ‘returns procedure’ above, unused in the original packaging together with ALL items such as charm, care instructions, card etc…within 22 days. Please indicate whether you would like a replacement (subject to availability) or a full refund. (Refund excludes postage and packaging).

International Customers - If you are returning an item for a refund or exchange then the cost of returning the item to us is your responsibility. Please put the word RETURNS clearly on the outside of the packet to avoid Customs Duties which will be deducted off your invoice.

Please note that the customer is responsible for any return postage or carriage charges. The customer should obtain a proof of shipment for their records. Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post or get a proof of posting as we regret that we cannot be held responsible for non-delivery of returned goods. We are not liable for loss or damage to returned goods lost in transit.

Discounts will be taken into consideration on all refunds and on special offers such as 3 for 2, returns must include all qualifying items for a refund.

Your rights to return the goods to us will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession.
  • If you have made a spelling mistake on your order and it has been sent for production.
  • If you have selected an incorrect size.
  • No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Darley Lovell. If you return an item to Darley Lovell without our consent it is still your responsibility.

If you return an item because of an error on our part, or because it is defective, we will happily provide either a replacement and/or refund the full value of the item and your costs in returning it to us.

Earrings
Please note that earrings are excluded from our 14 day returns policy. Earrings, cannot be exchanged or refunded for hygiene reasons, unless they are faulty.
 
Refunds
All refunds will be made within 28 days of the date of receipt of returned goods. We will only refund the original PayPal account and not refund any customs duties from International orders or original postage costs.
 
Discount Codes
All discount codes must be entered when placing the order, your order cannot be amended afterwards the redeem voucher box appears during checkout. Any orders where the discount rules have been calculated in error with a system fault which is out of our control Darley Lovell has a right to cancel or charge the correct amount.

We accept a variety of credit cards through Paypal. We take your Payment Security very seriously and we want you to know that you need never worry about the safety and security of your credit or debit card information with us.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Account Information
The account information held at this website is available to you via your log in. The only records we keep are of your transactions and subscriptions. You can edit, update or remove your account information via the Customer Log In area. Should you experience any difficulties then please email us at support@darleylovell.co.uk
 
Complaints/Customer Service 
The Purchaser should notify Darley Lovell immediately of any problems by telephone 07582 781076 if urgent or email rebekah@darleylovell.co.uk.  Complaints are taken very seriously by Darley Lovell and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Our normal working hours are Monday to Friday 9am - 5.30pm.
 
Damaged Goods 
If the goods are damaged, the Purchaser should contact Darley Lovell within 3 days of receipt of the goods. Damaged goods should be returned as detailed above.
 
Force Major 
Darley Lovell will exercise every reasonable effort to meet the requested dispatch date. Darley Lovell shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licenses, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
 
Online Presence
No warranty is given by Darley Lovell that their web site will be constantly online or free of defects and errors at any time.
 
Statutory Rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.

Jewellery and Jewellery Care

Please note:Jewellery and packaging contain small items which can cause danger to babies, small children and pets.

We take care to ensure we select suppliers from the UK and internationally who provide ethically sourced hypoallergenic, nickel and lead free products and are of a base metal unless otherwise stated eg, Stainless Steel or Real Silver. We ensure we add the detailed description to each item we sell; these are as provided to us by the supplier. Please contact us direct at support@darleylovell.co.uk if you have any queries at all.

Safety warning and Care instructions are provided on the packaging of each item, on the underside of the name card tied to the item. To care for your jewellery you should always avoid contact with liquids, hairspray and perfume.

All of our descriptions are as accurate as possible including measurements in line with the information provided by the supplier.

The product images were taken with a digital camera and the colour reproduction may vary depending on the type of monitor you are using, the colours displayed on your screen may vary from the actual colours of the products, we provide as many photos as we can together with a ‘page of fame’ to show you our customers wearing the item. We therefore assume no liability for inaccuracies or misstatements about products.

Contacting Us
Please feel free to contact us at any time via email at support@darleylovell.co.uk or Rebekah@darleylovell.co.uk or via our ‘Contact Us’ page on our website . our normal working hours are Monday to Friday 9am - 5.30pm. Any comments, general enquiries or if you have any suggestions for our website or products that you feel we should offer, please do feel free to contact us.
 
Licence
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non- commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the Company.

In brief: All content on our website is our property provided to you for personal use only. Please respect our licenses, trademarks and brands.
 
Access
Access to and use of the Website shall be provided by us in accordance with the Terms.

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

In brief: The website should never be unavailable but if for whatever reason something goes wrong, we’ll work day and night to rectify any issues.
 
Visitor Material and Conduct
Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

  • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
  • For which you have not obtained all necessary licences and/or approvals
  • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.

In brief: Please be respectful when using the site and be aware that any information (outside of our Privacy Policy) you do share with us may be made available within the public domain.
 
Links to and from other websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  • You do not remove, distort or otherwise alter the size or appearance of www.darleylovell.co.uk
  • You do not create a frame or any other browser or border environment around this Website
  • you do not in any way imply that we are endorsing any products or services other than our own
  • You do not misrepresent your relationship with us nor present any other false information about us
  • You do not otherwise use any trademarks displayed on this Website without our express written permission
  • You do not link from a website that is not owned by you
  • Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clause.

In brief: Feel free to link to us but please do so in good faith and do not try to recreate, replicate or change anything.

Registration
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

In brief: We recommend registering with us (It’s worth doing so!) but please don’t share your account details with anyone else.

Social Media
The Company uses Social Media websites including but not limited to Facebook, Twitter, Tumblr, Pinterest, YouTube and Google+ to communicate with potential and actual customers, visitors and fans of Darleylovell.co.uk. The Company works hard to ensure that each Social Media Website is regularly maintained and that all content included on any social profile is of a suitable nature. Where any content is published is deemed to be unsuitable, the Company will endeavour to remove this content immediately however the Company cannot be held responsible or liable for any inappropriate content published.

The Company encourages staff members and agents to interact with potential and actual customers, visitors and fans via social media. Whilst the Twitter accounts remain the property of Darley Lovell Ltd, the views and opinions expressed by staff members through these profiles are not. In addition, retweets, mentions, favourites, likes, quotes and follows are not endorsements by Darley Lovell Ltd.

Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

In brief: The website is provided ‘as is’. We work hard to keep the website constantly updated but from time to time things can become outdated – in these circumstances, we are not responsible.

Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

In brief: We are not liable, however if our server falls through your roof then we’ll buy you a new one!

Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

In brief: As a company we choose not to offer 3rd party advertising on site but if we ever did the content would be the responsibility of the advertiser.

Media
We love working with the media, if you are a member of the media please contact us direct at Rebekah@darleylovell.co.uk for discussion and permission for any articles, public relations, advertising or blogs promoting or using the Darley Lovell name. Misrepresentation will be investigated professionally and lawfully.
 
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

In brief: We abide by English law, please be aware of this when using the website especially if you are based outside of the UK and Eire.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

In brief: We only enforce terms and conditions which we believe are fair and provide equal protection to you our customer and us, Darley Lovell Ltd. We want you to have a fantastic shopping experience however we are only human and sometimes things will go wrong. We will always endeavour to correct any issues and these terms and conditions provide the framework for us to be able to swiftly resolve any issues you may experience.

Thank you

Featured Product
Popular Items

If you find an item you love has 'Sold Out' please feel free to contact us . 

We will reserve one from ordered stock for you (subject to availability) and let you know as soon as it becomes available. 

NB: We do not require a deposit.

DL x